Sooo..What do you do?
Lots of shit...you have been warned
Disclaimer: We will do this TOGETHER, as a team. I do not just accept a retainer and give you a task list. You have to be willing to put in the work with me.
There is no "I" in team!
but there is one in ‘quit’… so don’t make your staff use it.
Leadership Programs
Leadership Training: Design and deliver workshops for mid-level and senior managers focused on decision-making, communication, and conflict resolution.
Succession Planning: Develop clear career pathways to identify and prepare high-potential employees for leadership roles.
Leadership Coaching: Provide one-on-one coaching for executives and emerging leaders to refine their management style and strategic thinking.
Employee Retention Strategies
Role-Leveling Systems: Implement tiered role structures with clear growth opportunities, reducing turnover and improving morale.
Recognition Programs: Develop peer-to-peer and leadership-driven recognition systems to foster a culture of appreciation.
Incentive and Bonus Plans: Design performance-based incentives to align employee efforts with company goals.
Team Building and Collaboration
Team Dynamics Workshops: Facilitate workshops to improve communication, trust, and collaboration within teams.
Cross-Departmental Collaboration: Implement strategies to break down silos and enhance cooperation across departments.
Conflict Resolution Training: Equip managers with tools to address and resolve workplace conflicts effectively.
Performance Management Systems
Goal-Setting Frameworks: Introduce systems like SMART goals or OKRs (Objectives and Key Results) to align individual performance with organizational objectives.
360-Degree Feedback Systems: Establish feedback mechanisms that provide employees and managers with actionable insights.
Performance Reviews: Develop meaningful review processes that evaluate performance and identify development opportunities.
Hiring and Onboarding Optimization
Recruitment Processes: Build efficient, inclusive hiring processes to attract top talent, with a focus on cultural fit and long-term retention.
Onboarding Programs: Create comprehensive onboarding experiences that set new hires up for success from day one.
Behavioral Interviewing: Train hiring managers on interviewing techniques that identify candidates with the right skills and attitudes.
Operational Efficiency
I do not just tell you what to do...we do it, together.
Process Optimization
Workflow Audits: Analyze current workflows across sales, operations, and logistics to identify bottlenecks and inefficiencies.
Standard Operating Procedures (SOPs): Develop clear, actionable SOPs for key operational areas, such as equipment preparation, order fulfillment, and on-site event execution.
Resource Allocation: Optimize resource use, including labor, equipment, and time, to reduce waste and increase productivity.
Technology Integration
Software Implementation: Recommend and integrate tools like inventory management systems, CRM platforms, and communication tools to improve efficiency.
Automation: Identify opportunities to automate repetitive tasks, such as scheduling, invoicing, and customer follow-ups.
Data Utilization: Build reporting frameworks for real-time monitoring of key metrics like labor costs, inventory usage, and delivery performance.
Staff Training and Development
Cross-Training Programs: Create cross-training initiatives to ensure employees can step into multiple roles during busy periods.
Leadership Development: Train middle and upper management on effective leadership, communication, and decision-making.
Retention Strategies: Implement role leveling and incentive programs to reduce turnover and keep top talent engaged.
Inventory and Resource Management
Inventory Tracking: Develop systems for accurate tracking and maintenance of equipment, reducing loss and damage.
Procurement Strategies: Optimize purchasing processes, leveraging bulk orders, vendor relationships, and forecasting to save costs.
Preventative Maintenance Plans: Establish routines for maintaining high-value assets like tents, AV equipment, or catering supplies.
Customer Experience Enhancement
Service Delivery Optimization: Streamline client onboarding, communication, and order delivery processes to exceed client expectations.
Net Promoter Score (NPS) Tracking: Implement systems to measure and improve customer satisfaction.
Complaint Resolution Frameworks: Create clear protocols for addressing client complaints quickly and effectively.
Sales
This is the way...
Sales Process and Playbooks
Workflow Optimization: Streamline sales processes to eliminate inefficiencies and achieve predictable results.
Custom Playbooks: Develop tailored resources with scripts, objection handling strategies, and customer journey maps.
Consistent Execution: Standardize the sales approach to deliver a seamless and consistent buyer experience.
Sales Team Boot Camps!
Immersive Training: Energize sales teams with focused sessions on prospecting, closing, and objection handling.
Personalized Coaching: Enhance individual performance and team collaboration through tailored coaching.
Actionable Tools: Equip teams with skills and strategies to drive immediate pipeline and revenue growth.
Sales and Marketing Alignment
Unified KPIs: Facilitate joint strategy sessions to define shared goals and improve lead handoffs.
Message Alignment: Synchronize campaigns to better target ideal customers and support sales initiatives.
Continuous Feedback: Establish systems to refine collaboration, improve lead quality, and boost conversion rates.
Sales Metrics and Performance Tracking
Clear KPIs: Set measurable goals that align with business objectives and drive sales performance.
Data Insights: Train teams to use dashboards and analytics to optimize strategies in real time.
Progress Monitoring: Track achievements to celebrate wins and identify growth opportunities.
Incentives and Comp Plans
Motivational Programs: Design incentive structures that inspire high performance while maintaining morale.
Fair Compensation: Create transparent systems that reward both team and individual successes.
Gamified Challenges: Introduce engaging, competitive activities to keep sales efforts fun and dynamic.
Told you it was a lot
Maybe you need all of this - maybe you need a few. Let's connect and figure out a solution that works best for you, your business, your team and your goals.
